CleanedUp FAQ's

If you have a query or concern, please check our FAQs below to see if we have already answered your question.

If you would like to contact a member of our Customer Care team, please contact us via our live chat or email via cleanedup@chargedup.green


How do I order a sanitiser station?

To order a CleanedUp hand sanitising station simply visit our online store under cleanedup.green to find all information on our available products and their pricing.


How do I make a bulk order?

If you want to order more than 10 sanitier dispensers, please contact us here and someone from our sales team will get back to you as soon as possible.


How long does it take for my hand sanitising station to arrive?

We are working as hard as possible to make sure that every order gets sent out as soon as possible. Currently our lead time is around 1-2 weeks from the time the order has been placed.


Is hand sanitiser liquid included when I order a dispenser station?

No, hand sanitiser needs to be ordered separately.


What is the size and weight of the dispenser?

Depth: 300mm Width: 300mm Height: 1200mm
Weight: 15KG


Can the dispenser be placed outdoors?

It is possible to place the dispenser outdoors but it's not recommended.


How long does on 5L hand sanitiser last for?

You get approximately 5000 uses per 5L refill.


How do I refill the station with new hand sanitiser?

Please find here a detailed step for step guide on how to refill the dispenser.

More details on the content of the sanitiser liquid can be found on the Health and Safety Guide


Can I have my hand sanitising dispenser custom branded?

Yes! We are happy to do custom branding for orders over 10 units. Please contact us here for more information.


How do I put on the vinyl stickers?

Every station is delivered with a CleanedUp magnetic vinyl that can be easily put on and removed from the metal housing of the station. Video on vinyl application.


How do I cancel my hand sanitiser subscription?

You can easily manage or cancel your hand sanitiser subscription anytime on our website by logging in with your email address here.


What is the warranty time on the hand sanitising station?

Please contact support


How to contact us?

Our live chat is available 24/7 by clicking on the “chat bubble” on the lower right corner of our homepage.

Alternatively you can send us an Email on CleanedUp@chargedup.green or contact us via the online form.


Do the hand sanitiser and station arrive separately?

Yes, the hand sanitiser and station arrive in separate deliveries as they come from different suppliers.


Can I add another station and hand sanitiser to my Diageo order?

The Diageo deal only includes one station and one hand sanitiser, but you can order more through our website.


How do I add tableware to my Diageo order? 

To add tableware, you will need to scroll down the Diageo store and click on the button ‘request tableware’